Warranty
Effective Date: August 1, 2025
1. WARRANTY COVERAGE
Luxrenew.com warrants to the original purchaser that products bought exclusively on Luxrenew.com will be free from defects in materials and workmanship under normal use during the warranty period.
→ This is our sole obligation. State laws may provide additional rights.
2. WARRANTY PERIOD
| Product Category | Warranty Duration |
|---|---|
| All New Products | 1 year from purchase date |
| Accessories | 90 days from purchase date |
| Proof Required: Valid sales receipt or order confirmation. | |
| International Claims: Customer responsible for shipping costs. |
3. REMEDIES
For valid defects occurring within the warranty period, we will:
(a) Repair the product, OR
(b) Replace with a functionally equivalent new item.
Discontinued products will be replaced with similar models of comparable value.
4. EXCLUSIONS
This warranty DOES NOT COVER:
❌ Damage from:
-
Accidents, misuse, liquid exposure, or unauthorized modifications
-
Failure to follow product instructions
❌ Consumable parts: Batteries, brushes, power adapters
❌ Products purchased from: -
Unauthorized resellers (Amazon/eBay/third-party sellers)
-
Physical retail stores
❌ Cosmetic imperfections not affecting functionality
5. CLAIM PROCESS
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Contact: Email support@luxrenew.com within warranty period with:
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Order number & defect description
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Photos/video evidence
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Proof of purchase
-
-
Evaluation: We respond with instructions within 48 business hours
-
Resolution: Approved claims fulfilled within 5 business days
6. LIMITATIONS
• Valid only for luxrenew.com direct purchases
• Non-transferable to subsequent owners
• Does not affect statutory consumer rights
Full policy: luxrenew.com/warranty