Free Shipping on ALL Orders.
Q: How long does delivery take?
A: Due to the large number of Black Friday orders resulting in extended logistics time, we are expediting the delivery. Thank you for your recognition and purchase!
United States: 1 - 3 Business days (Due to Black Friday, logistics extended 3 - 4 days/Depending On State)
PROCESSING TIMES
Orders take 1-2 business days to process after placing the order before shipping out. We do not ship out on weekends.
Due to excessive orders, we might have delays up to 2 more days.
Q: What countries do you ship to?
A: USA, Canada
Q: How will my delivery be shipped?
As for the US orders, Amazon functions as our logistics partner to ship out Caissa Toys. They will choose the carrier that they think works best for our customers.
As for the orders from other countries, China Post functions as our logistics partner to ship out Caissa Toys.
Q: Should I pay for the customs duty and tax?
A: No, you shouldn't. Caissa Toy pays for all the customs duty and tax.
Q: I ordered more than one item. Will they all be delivered at the same time?
A: We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product SKU. Once an item has been shipped, you will receive a shipment Notification email.
Q: Can I change the delivery address of my package after it has been shipped out?
A: Unfortunately, we cannot change the shipment once the product is shipped out.
Q: What do I need to do when I received a different product than what I ordered?
A: Please contact customer support at support@LuxRenew.com.
Unexpected Delays
In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
If you have any other questions, feel free to contact us at support@LuxRenew.com.