Refund policy

Last Updated: August 1, 2025

1. Timeframe

  • Unwanted Returns: Within 30 calendar days of purchase
  • Defect Claims: Within 60 calendar days of purchase
  • Warranty Coverage: 1 year from order date

2. Conditions

Type Requirements
Unwanted Returns Unopened/undamaged/resalable • Order # + photo proof required
Defective Products Non-manufacturing defects • Close-up evidence • No return of item needed

3. Non-Returnable Items

❌ Opened cosmetics
❌ Beauty tools (brushes/sponges)
❌ Gift cards/vouchers
❌ Final sale items (marked as such)

4. Return Process

A. Unwanted Products
  1. Request RMA → Email support@luxrenew.com (Order # + sealed product photos)
  2. Get Authorization → RMA# issued within 24 hours
  3. Ship Back → Mail in original box with visible RMA# to:
         Luxrenew Returns | 2513 N. Rolling Road, Windsor Mill, MD 21244
  4. Inspection → Results emailed in 3-5 business days post-delivery
B. Defective Products
  1. Submit Proof → Email defect photos/video
  2. Validation → Defect verified within 48 hours
  3. Replacement → New item shipped in 24 hours (free shipping • no return)

5. Refund Handling

Return Type Action Timing
Unwanted Returns Refund to original payment (less shipping) Within 10 business days
Defects ≤30 days Refund or replacement (your choice) Processed in 24 hours
Defects 31 days-1 year Replacement only (no refund) Shipped in 24 hours


6. Warranty Terms

  1. Coverage: Material/workmanship defects
  2. Period: 1 year from order date
  3. Service:
    • ≤30 days: Full refund or replacement
    • 31 days-1 year: Free replacement
  4. Exclusions:
    • Improper storage (heat/freezing)
    • Unauthorized modifications
    • External damage during transit