Refund policy
Returns & Refunds:
Time Line: Returns must be initiated 14 days from date of receiving.
Return Conditions: Product must be returned in original packaging received and free from any stains or damage.
Maximum of two (2) items for refund per order. Unlimited store credit and exchange items per order.
If there is a variance in price for exchange items, customers must pay for price difference or will be refunded if of lesser value. Exchanges will be sent out once the returned product arrives back.
Fees Include: Restocking and processing fee of $10 applies
Returns labels, we do not offer prepaid return labels, you are responsible for purchasing your return label and sending the product back to us.
Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at luxrennew@outlook.com
Return address - 2513 N. Rolling Road, Windsor Mill, Maryland 21244 PO Box: 47755
Refund Methods: All returns will be refunded to the original method of payment, issued through store credit, or exchange.
If original form of payment is no longer active or we are unable to process the refund on original payment method, you will receive store credit for the same amount.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Returns will be checked and verified by our team once they arrive at our return warehouse. This process can take up to 5-10 business days after arrival. Once your return is verified and approved a refund will be issued, if your return has been rejected our support team will reach out to you with further instruction.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at luxrennew@outlook.com.